Last updated: November 2025

At Cookium, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

Please contact us before sending your item back at admin@cookium.shop.

Non-Returnable Items

Certain items cannot be returned, such as:

• Perishable goods

• Custom or personalized products

• Items marked as “Final Sale”

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 14 business days.

Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card company.
If the issue persists, contact us at admin@cookium.shop.

Exchanges

We only replace items that are defective or damaged.
If you need to exchange an item for the same product, please email admin@cookium.shop.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Contact

For any return or refund inquiry, please contact us:
📍 Address: 237 Woodfield, Scholarstown Rd, Newtown, Dublin 16, D16 W6F2, Ireland
📞 Phone: +353 (858) 86 39 54                       

📧 Email: admin@cookium.shop